FAQs

An elderly woman with short white hair and sunglasses smiling while standing next to a young boy with blond hair and green shirt, beside a bicycle with the boy sitting on a seat and the woman holding the handlebars, on a sandy area under a wooden structure.

Phyllis, the “Fil” in Filstrand!

Terms of Service

Warranty

Our goal is to have everything dialed and spot issues before they arise or get to your mailbox, but that is not always the case! We will repair workmanship/manufacturing issues to the best of our ability. If you identify an issue with your product, please email hello@filstrand.com to let us know and we can discuss options.

Returns

Clean and damage free Pillow Hammocks and Upper Deckers are eligible returns for 30-days at the buyers expense.

Each Frame Bag is custom made to your vehicle and color preference, therefore they are non-returnable.

Deposits

Deposits are refundable, but become non-refundable once fabric is cut for the order.

Liability and Risk

Filstrand is not liable for damage caused by product installation to vehicle or camper. Install and use at your own risk.